Questions, answered properly

Yes, all of it. Brindola keeps the venue's record on a computer in the venue, and every screen talks to that computer over your own network, so the internet is never in the path. With the line down, all of these keep working as before: the order screens on every terminal; phones and tablets on your network taking orders at the table; the kitchen screens and kitchen printers, with each order firing to its station; receipt printers and the cash drawer; the guest display, the pickup board and the self-service kiosk; splitting a bill, taking cash and recording card payments; the register close with its X and Z reports; and every report. The cloud, if you connect one, only receives copies later. There is no degraded mode to fall into.

When the internet goes down, step by step

The card is taken by your bank's card terminal, which stands beside Brindola and reaches the bank over its own connection, usually its own SIM or line. The cashier keys the amount into the terminal and records it in Brindola as a card payment, so the drawer and the close still agree. Brindola never holds a card to approve later, so there is no queue of offline card payments waiting to come back declined. A terminal on its own SIM keeps approving cards while the venue's broadband is down; one that shares the venue's internet goes down with it, which is worth asking your bank about.

Unplug the internet at the router, leave your own network on, and run a service. Open a table and add items with modifiers: they are on the terminal. Send them: they are on the kitchen screen and the kitchen printer. Add another round: it reaches the kitchen the same way. Split the bill by item, evenly or by amount. Take two card payments on the bank terminal and record each one, then take some cash. Close the register and read the day's report. Plug the internet back in: the close goes to your backoffice, if you have one, and delivery orders still inside the platform's acceptance window arrive; one the platform timed out while you were offline is shown as not accepted in time. The fourteen-day trial runs the full Plus plan on your own hardware, so the whole test costs nothing.

When the internet goes down, step by step

Indefinitely. There is no read-only state after a few hours and no feature that quietly withdraws: a venue can trade for a week on a dead line and close every day normally. The one thing on a clock is the licence, which renews over the internet, keeps fourteen days of grace past its date, and can also be installed from a file.

Buying or renewing a licence, syncing daily closes to a backoffice, sending emailed receipts, sending RS.ge documents in Georgia, and receiving orders from delivery platforms. Closes, emails and RS.ge documents wait and go out when the line comes back. Delivery orders cannot reach you while it is down, and a platform cancels an order nobody accepts in time, so pause your listing in the platform's own app if the outage will be long. None of this is on the ordering, kitchen or payment path.

When the internet goes down, step by step

No, and this is the difference that matters. Other systems keep the real record in a cloud and cache a copy locally, so their offline mode is a list of things you cannot do. Brindola's real record is on the device in your venue; the cloud, when you use one at all, is a place copies are sent to.

Connect a compatible AI assistant to explore sales, products and service in plain language. AI assistants are included in Plus and the fourteen-day trial. Access is read-only and follows the connecting staff member’s permissions. The assistant currently runs on the main computer. If you choose a cloud model, the information it reads is sent to that provider.

On the main device in your venue, in one file, on hardware you own, in a building you can lock.

Only the aggregate daily close, and only if you have connected a backoffice on purpose. Individual tickets, guest records, tenders and margins never leave.

Brindola writes backups on a schedule and lets you take one by hand at any moment, to a folder, a network share or a USB stick you carry home. The backup is the same file the terminal runs on, so a restore is a copy.

It stays yours and it stays where it is. The terminal keeps trading on the licence you already paid for until it expires, and cancelling never rewrites, hides or deletes anything you recorded.

Brindola runs on ordinary desktop hardware. Start with a laptop or desktop, using a mouse and keyboard or a touch screen. A receipt printer and cash drawer are optional. Add equipment as your business grows.

ESC/POS receipt printers over the network, over USB, or through the operating system's spooler. Brindola probes the printer for its firmware, model and serial, and can print A4 or Letter documents on an office printer from the same engine.

Setting up a printer, step by step

For a floor terminal, a kitchen screen, a guest display or a kiosk, yes: a tablet runs the Brindola app. For the main device, no. That machine should be plugged into power and a wire rather than carried around a room, because it is the one every other screen relies on.

Over your own network. Multi-device is off until you turn it on; then a new screen joins with a six-digit code valid for five minutes, and from then on it follows the main device.

Pairing a device, step by step

Name your stations, such as the grill and the bar, route each catalog section to one, and open the kitchen screen on the main device or on a second device paired to it. Each station can show a screen, print a ticket, or both, so a kitchen can keep its printer for the first services and go paperless when the team is ready.

Setting up a kitchen screen, step by step

Yes, at a self-service kiosk: a touch screen in your venue where a guest picks a language, browses the catalog with photos and allergens, builds the order and taps Confirm. They get an order number, printed on a slip if the kiosk has a printer, and pay at the counter by saying it; the kitchen screen and the pickup board then treat it like any counter order. Paying by card at the kiosk itself is planned. Age-restricted items are sold at the counter only. The kiosk runs on your own network with no internet, and it is part of Plus.

Give customers a receipt on a thermal roll, an ordinary A4 or Letter page, or by email as a PDF. You can also save the PDF. Choose what fits the counter and the customer.

There are three plans priced per venue (Essentials, Plus and Enterprise), paid monthly or annually in your own currency. The pricing page shows the numbers for your country and names the company that invoices you.

No. There is no percentage and no fee on a sale, on any plan. The only thing counted is delivery orders through our bridge, and only if you switch it on.

Fourteen days on the full Plus plan, with no card and no account. You install it on your own hardware and run your own menu on it.

A metered charge for receiving orders from the delivery platforms through our order bridge, counted per order your terminal accepts, per active venue per month, or both, as the pricing table for your country shows. An order you reject, or one the platform withdraws unanswered, is never counted. It is the only add-on, and it is optional on every plan.

That is what Enterprise is: your name and colours on the terminal, your backoffice behind it through one sync adapter, and your market's rules as a package. It is arranged per contract with restaurant groups, hospitality companies and software companies that operate their own backoffice.

The system a group runs above its venues: menus, prices, staff and reports for every site in one place. Brindola pulls the menu, staff and settings down from it through one sync adapter and pushes each day's close back up. A single venue does not need one, because the terminal authors its own menu and keeps its own reports.

Per contract. Device counts, support and the integration work are agreed once, with no revenue share in either direction. Write to us with your backoffice and the venues you run and we will answer within the week.

Pliu AB sells through Stripe, which is the merchant of record: at checkout it is Link, a Stripe company, that sends you an invoice in euro with VAT shown. You can enter your company's Luxembourg VAT number there.

No. Luxembourg has no cash-register certification regime. There is no certified device, no approved software and no vendor register. What the law asks for is proper invoices and the retention of records; Brindola issues the documents and exports the full journal. Do not confuse this with a neighbouring country's rules, which the trade press covers heavily and which do not apply here.

Yes, and per item. The super-reduced restaurant rate and the standard rate on alcoholic drinks are maintained separately, and the rate is stamped onto the line at order time. The receipt footer breaks VAT out per rate, so the guest and the accountant read the same thing.

Wolt, coming soon, through our order bridge. The order will become an ordinary order in the venue: it lands on the kitchen display and it is in the day's close. We will name another platform here on the day it is live, and not before.

On the main device in your venue, in a file you can back up and carry; every other screen is served by it. The full journal exports, which is what a ten-year retention needs. Only the aggregate daily close leaves, to a backoffice you choose.

Yes. Chèques-repas, on paper or on a card, are set up as a payment option of their own beside cash and bank cards. A bill can be settled partly in meal vouchers and partly by card, and the reports keep the vouchers apart for reconciling with the issuer.

Yes, alongside it. The amount is keyed into your bank's terminal and the payment is recorded on the order. A venue with two terminals sets them up as two payment options: the reports keep them apart and the daily close adds them up.

Six things, on the vendor's own equipment, before you sign. Brindola shows five of them in the fourteen-day trial; the sixth, Wolt, is coming soon.

• A bill with a dish at 3 % and a wine at 17 % VAT is broken out per rate.
• A payment in meal vouchers Chèques-repas are a payment option of their own.
• A payment on your own terminal Your terminal works alongside.
• A receipt in French, then in German You choose the language when you print.
• A Wolt order reaching the kitchen Wolt support is coming soon.
• Service with the internet cable pulled at a Friday lunch Unplug the router and nothing changes on the floor.