Refunds, voids and corrections

All plans

Start from the original order and establish whether its items were sent and whether payment was collected. Those two facts determine the appropriate correction.

What happened	Use the appropriate flow
An unsent item was added by mistake	Remove the pending line
The kitchen received an item that is no longer wanted	Void it with the required reason and approval
Money must be returned after settlement	Refund against the original transaction
A settled order needs to be reopened for further correction	Use the supported reopen flow and review the resulting balance
Only another paper copy is needed	Reprint the receipt

Make the correction

1. Find the order by its business date and identity.
2. Check the items, payment history and current balance.
3. Choose the correction and read its effect before confirming.
4. Enter the reason and obtain approval where required.
5. Check the new order balance and any receipt, kitchen or stock consequence.

A corrected line and its payment must agree. Returning money alone does not explain that an item was cancelled; changing an item alone does not return money to the customer.

Card refunds

Use the process supported by the terminal or payment provider and reconcile its result with Brindola. Recording a refund in Brindola is not evidence that a standalone bank terminal returned the funds. If the result is uncertain, investigate the original transaction reference before retrying.

Kitchen and stock

Confirm that the kitchen sees the cancellation. Review tracked stock after a reopen or refund when the disposition of the goods matters: an item returned to stock and a prepared meal discarded are different events.

Documents already issued

For a country document already sent to an authority, use its correction or cancellation workflow. Editing a customer record or printing another receipt does not cancel an issued tax invoice. See RS.ge documents.